Shipping and Delivery Terms and Conditions
Welcome to Chyren Publication! The following terms and conditions outline our policies regarding shipping and delivery for orders placed through our website, chyrenpublication.com. By placing an order, you agree to these terms and conditions.
1. Shipping Policy
- Order Processing Time:
Orders are typically processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. - Shipping Methods:
We partner with trusted courier services to ensure secure and timely delivery. The available shipping options will be displayed at checkout. - Shipping Charges:
Shipping charges, if applicable, will be calculated based on your delivery address and displayed during checkout. For certain orders, free shipping may be offered as part of promotions or order value thresholds.
2. Delivery Timeframes
- Domestic Shipping (Within India):
Standard Delivery: 5-7 business days from the date of dispatch.
Express Delivery: 2-4 business days from the date of dispatch (if available). - International Shipping:
Delivery times vary depending on the destination and selected shipping method. Typically, international deliveries take 7-15 business days, excluding customs clearance delays.
Please note that international delivery times may be impacted by global shipping conditions, customs delays, and carrier schedules.
3. Tracking Your Order
Once your order has been dispatched, a tracking number will be provided via email or SMS.
You can use the tracking number to monitor your shipment’s progress on the courier’s website or through our order tracking page on chyrenpublication.com.
4. Delivery Address
Please ensure that the delivery address provided during checkout is accurate and complete.
Chyren Publication will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.
5. Delays and Issues
While we strive to deliver your orders within the estimated timeframe, delays may occasionally occur due to unforeseen circumstances such as extreme weather, courier service disruptions, or customs clearance for international orders.
If your order has not arrived within the expected timeframe, please contact us at [insert support email] or call us at [insert support phone number] for assistance.
6. Customs and Duties (For International Orders)
For international shipments, the recipient is responsible for any customs duties, taxes, or additional fees levied by the destination country. These fees are not included in the order total and will be charged by the local customs authorities.
Chyren Publication is not responsible for delays caused by customs clearance.
7. International Order Terms
- International Payment Methods:
We accept payments for international orders via [razorpay International Payment Getway]. - Import Restrictions:
Some countries may have restrictions on certain products or materials. It is the responsibility of the customer to ensure that the products ordered are not prohibited in their country. Chyren Publication is not liable for any orders that are confiscated by customs. - International Shipping Restrictions:
Due to various factors such as political conditions, natural disasters, or other unforeseen events, certain countries may experience delays in receiving international orders. In such cases, we will notify you promptly and try to provide alternate solutions. - International Returns and Exchanges:
For international orders, returns or exchanges are subject to additional shipping charges, customs duties, and fees. We recommend reviewing our return policy carefully before placing an international order.
8. Undelivered or Returned Packages
If an order is returned to us due to an incorrect address, failure to accept delivery, or any other reason beyond our control, the customer will be responsible for any additional shipping charges to re-deliver the order.
9. Cancellation and Changes to Orders
Orders can only be canceled or modified before they are dispatched. Once an order is shipped, changes or cancellations will not be possible.
To request a cancellation or modification, please contact us promptly at [insert support email].
Note: By placing an order, you agree to these terms and conditions. Chyren Publication reserves the right to update or modify these policies at any time without prior notice.
Thank you for choosing Chyren Publication! We are committed to delivering your orders with care and efficiency.
Refund Policy
At Chyren Publication, we are committed to ensuring that our customers are satisfied with their purchases. If for any reason you are not satisfied with your order, please read our refund policy carefully.
1. Eligibility for Refunds
Refunds are only applicable under the following circumstances:
- Damaged or Defective Items: If you receive a damaged or defective product, you may be eligible for a refund or replacement. Please notify us within 7 days of receiving the product with clear evidence (photos/videos) of the damage or defect.
- Incorrect Orders: If you receive an item different from what you ordered, please contact us within 7 days of delivery. We will arrange for the correct item to be sent to you at no extra charge.
- Shipping Issues: If your product is lost or delayed during shipping, and no tracking updates are available for more than 15 business days, you may be eligible for a refund or reshipment. International orders are subject to additional timeframes and shipping delays.
2. Refund Process
- To request a refund, please contact our customer support team at support@chyrenpublication.com or call us at 9812453047 with your order number and a description of the issue.
- Once your request is received, we will review the details and may ask for supporting documentation (such as photos of the damaged product or a screenshot of the incorrect order).
- If your refund request is approved, we will process the refund to your original payment method. Please allow up to 7 business days for the refund to appear in your account, depending on your payment provider.
3. Return Shipping Costs
- For refunds due to damaged or incorrect items, we will cover the return shipping costs.
- For other refund requests, the customer will be responsible for the return shipping costs.
4. Order Cancellation and Modifications
- Orders can only be canceled or modified before they are dispatched. Once an order is shipped, we are unable to process cancellations or modifications.
- If you wish to cancel or modify an order, please contact us as soon as possible, and we will assist you.
Contact Us
For any shipping or delivery-related queries, please reach out to us:
- Email: support@chyrenpublication.com
- Phone: 9812453047
- Website: chyrenpublication.com
